{"id":3,"date":"2025-04-02T08:47:03","date_gmt":"2025-04-02T08:47:03","guid":{"rendered":"https:\/\/greenest.house\/?page_id=3"},"modified":"2025-06-03T04:03:24","modified_gmt":"2025-06-03T04:03:24","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/officeten.co.uk\/greenesthouse\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<div class=\"wp-block-mytheme-background-container background-container bg-light-gray plain-content\">\n<h2 class=\"wp-block-heading is-h7-style\">OFFICE TEN ARCHITECTURE LIMITED CUSTOMER PRIVACY NOTICE<\/h2>\n\n\n\n<p>This privacy notice tells you what to expect us to do with your personal information.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact details<\/li>\n\n\n\n<li>What information we collect, use, and why<\/li>\n\n\n\n<li>Lawful bases and data protection rights<\/li>\n\n\n\n<li>Where we get personal information from<\/li>\n\n\n\n<li>How long we keep information<\/li>\n\n\n\n<li>Who we share information with<\/li>\n\n\n\n<li>Sharing information outside the UK<\/li>\n\n\n\n<li>How to complain<\/li>\n<\/ul>\n\n\n\n<p>Contact details<\/p>\n\n\n\n<p>Post<\/p>\n\n\n\n<p>81 Southern Row,<br>Unit 9,<br>London,<br>W10 5AL,<br>GB<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Telephone: 07521471419<br>Email: architecture@officeten.co.uk<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-h7-style\">WHAT INFORMATION WE COLLECT, USE, AND WHY\u00a0<\/h2>\n\n\n\n<p>We collect or use the following personal information for the operation of client or customer accounts:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Names and contact details&nbsp;<\/li>\n\n\n\n<li>Addresses&nbsp;<\/li>\n\n\n\n<li>Purchase or service history&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>We collect or use the following personal information to comply with legal requirements:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name&nbsp;<\/li>\n\n\n\n<li>Contact information&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>We collect or use the following personal information for dealing with queries, complaints or claims:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Names and contact details&nbsp;<\/li>\n\n\n\n<li>Address&nbsp;<\/li>\n\n\n\n<li>Payment details&nbsp;<\/li>\n\n\n\n<li>Purchase or service history&nbsp;<\/li>\n\n\n\n<li>Photographs&nbsp;<\/li>\n\n\n\n<li>Relevant information from previous investigations&nbsp;<\/li>\n\n\n\n<li>Information relating to health and safety (including incident investigation details and reports and accident book records)&nbsp;<\/li>\n\n\n\n<li>Correspondence&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading is-h7-style\">LAWFUL BASES AND DATA PROTECTION RIGHTS<\/h2>\n\n\n\n<p>Under UK data protection law, we must have a \u201clawful basis\u201d for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO\u2019s website.<br><br>Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO\u2019s website:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your right of access &#8211; You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.<\/li>\n\n\n\n<li>Your right to rectification &#8211; You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.<\/li>\n\n\n\n<li>Your right to erasure &#8211; You have the right to ask us to delete your personal information. You can read more about this right here.<\/li>\n\n\n\n<li>Your right to restriction of processing &#8211; You have the right to ask us to limit how we can use your personal information. You can read more about this right here.<\/li>\n\n\n\n<li>Your right to object to processing &#8211; You have the right to object to the processing of your personal data. You can read more about this right here.<\/li>\n\n\n\n<li>Your right to data portability &#8211; You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.<\/li>\n\n\n\n<li>Your right to withdraw consent \u2013 When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.<\/li>\n<\/ul>\n\n\n\n<p><br>If you make a request, we must respond to you without undue delay and in any event within one month.<\/p>\n\n\n\n<p>To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.<\/p>\n\n\n\n<p>Our lawful bases for the collection and use of your data<\/p>\n\n\n\n<p>Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consent &#8211; we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/li>\n\n\n\n<li>Contract \u2013 we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.<\/li>\n<\/ul>\n\n\n\n<p>Our lawful bases for collecting or using personal information to comply with legal requirements:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consent &#8211; we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/li>\n\n\n\n<li>Contract \u2013 we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.<\/li>\n<\/ul>\n\n\n\n<p>Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consent &#8211; we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/li>\n\n\n\n<li>Contract \u2013 we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading is-h7-style\">WHERE WE GET PERSONAL INFORMATION FROM<\/h2>\n\n\n\n<p>Directly from you<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-h7-style\">HOW LONG WE KEEP INFORMATION<\/h2>\n\n\n\n<p>Contracts \u2013 12 years<\/p>\n\n\n\n<p>Financial records, Project files, Client data, HR documents \u2013 7 years<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-h7-style\">WHO WE SHARE INFORMATION WITH<\/h2>\n\n\n\n<p>Data processors<\/p>\n\n\n\n<p>FreeAgent<\/p>\n\n\n\n<p>This data processor does the following activities for us: Accounting software<\/p>\n\n\n\n<p>Freshpay<\/p>\n\n\n\n<p>This data processor does the following activities for us: Payroll software<\/p>\n\n\n\n<p>Others we share personal information with<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Debt collection agencies<\/li>\n\n\n\n<li>Regulatory authorities<\/li>\n\n\n\n<li>Organisations we\u2019re legally obliged to share personal information with<\/li>\n\n\n\n<li>Publicly on our website, social media or other marketing and information media<\/li>\n\n\n\n<li>Suppliers and service providers<\/li>\n\n\n\n<li>Professional consultants<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading is-h7-style\">SHARING INFORMATION OUTSIDE THE UK<\/h2>\n\n\n\n<p>Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.<\/p>\n\n\n\n<p>For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.<\/p>\n\n\n\n<p>Organisation name: Dropbox<\/p>\n\n\n\n<p>Category of recipient: Storage provider<\/p>\n\n\n\n<p>Country the personal information is sent to: US<\/p>\n\n\n\n<p>How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)<\/p>\n\n\n\n<p>Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.<\/p>\n\n\n\n<p>For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.<\/p>\n\n\n\n<p>Organisation name: FreeAgent<\/p>\n\n\n\n<p>Category of recipient: Accounting software<\/p>\n\n\n\n<p>Country the personal information is sent to: US, EU<\/p>\n\n\n\n<p>How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-h7-style\">HOW TO COMPLAIN<\/h2>\n\n\n\n<p>If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.<\/p>\n\n\n\n<p>If you remain unhappy with how we\u2019ve used your data after raising a complaint with us, you can also complain to the ICO.<\/p>\n\n\n\n<p>The ICO\u2019s address:<\/p>\n\n\n\n<p>Information Commissioner\u2019s Office<br>Wycliffe House<br>Water Lane<br>Wilmslow<br>Cheshire<br>SK9 5AF<\/p>\n\n\n\n<p>Helpline number: 0303 123 1113 Website:<br>https:\/\/www.ico.org.uk\/make-a-complaint<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-h7-style\">Last updated<\/h2>\n\n\n\n<p>13 May 2025<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - 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